Payment Policy
Last Updated: August 20, 2026
Karaoke Premium provides customers with convenient, transparent, and secure payment options.
- Payment Methods
Customers may make payments using one or more of the following methods:
- Cash payment at the venue;
- Bank transfer;
- Debit or credit card;
- Supported QR code payments or e-wallets;
- Other payment methods as communicated at the time of service.
- Payment Confirmation
A transaction is considered complete once Karaoke Premium has received the payment and provided confirmation to the customer.
For bank transfers, customers are requested to enter the correct payment reference or transfer details as instructed. Karaoke Premium is not responsible for transactions containing incorrect information or payments mistakenly transferred to accounts outside our official payment channels.
- Prices and Additional Charges
Room rates, food, beverages, and additional services are charged according to the applicable price list at the time the services are used.
Prices may vary depending on the room type, time slot, public holidays, or special events and promotions. Any applicable taxes, fees, and additional charges will be communicated to the customer or itemized on the bill.
- Bill Verification
Customers are requested to review the services provided and the total amount due before making payment. Any questions or discrepancies regarding the bill should be reported to our staff as soon as possible for verification.
- Failed or Duplicate Transactions
If a transaction fails, a duplicate payment occurs, or an amount has been deducted but the payment has not been confirmed, customers are requested to provide the transaction reference number and proof of payment.
After the transaction has been verified, Karaoke Premium will confirm the payment or refund any overpayment, as applicable. The time required for refunded funds to be credited to the customer’s account depends on the relevant bank or third-party payment service provider.
- Refunds
Refunds are processed in accordance with Karaoke Premium’s Booking, Cancellation & Deposit Refund Policy.
Approved refunds will be returned to the original payment method or transferred to an account provided by the customer after the relevant information has been verified.
- Payment Security
Karaoke Premium will never ask customers to provide their passwords, PINs, or one-time passwords (OTPs). Customers are responsible for keeping their payment information secure and should only make payments through Karaoke Premium’s official payment channels.
- Contact Us
If you have any questions regarding payments, please contact: Karaoke Premium
