Booking, Cancellation & Deposit Refund Policy
Last Updated: August 20, 2026
This policy sets out the terms and conditions for reservations, rescheduling, cancellations, and deposit refunds at Karaoke Premium.
- Booking and Confirmation
Customers may make a reservation through our website, by phone, or via Karaoke Premium’s official channels.
A reservation is considered confirmed once the customer has received confirmation from Karaoke Premium and, where required, paid the applicable deposit.
Customers are responsible for providing accurate information, including their full name, phone number, arrival time, number of guests, and any special requests.
- Room Holding Period
Karaoke Premium will hold the reserved room for up to 15 minutes after the confirmed reservation time. If the customer does not arrive within this period and does not notify us, we reserve the right to cancel the reservation or assign a different room, subject to availability.
Room usage time will be calculated from the scheduled reservation time unless otherwise agreed.
- Deposit
The required deposit amount will be communicated at the time of booking and may vary depending on the room type, time slot, public holidays, or special events and promotions.
The deposit will be deducted from the final bill. Customers are advised to retain their receipt or transaction confirmation for verification if necessary.
- Rescheduling or Modifying a Reservation
Customers may request to change the reservation date, time, or room type by contacting Karaoke Premium as early as possible.
All changes are subject to availability and will only take effect once confirmed by us. Any price difference, if applicable, will be communicated to the customer in advance.
- Cancellation and Deposit Refunds
- Cancellations made at least 24 hours before the reservation time: the deposit may be fully refunded or transferred to a new reservation date.
- Cancellations made within 6–24 hours before the reservation time: the deposit may be transferred once and applied to a reservation on another date.
- Cancellations made less than 6 hours before the reservation time, or no-shows: the deposit is non-refundable.
- Cases involving force majeure or other circumstances beyond the customer’s reasonable control will be reviewed individually based on the relevant information and supporting documentation provided.
Any applicable bank fees or third-party payment processing fees may be deducted from the refund amount.
- Cancellation by Karaoke Premium
If Karaoke Premium is unable to provide the confirmed room, the customer may choose to move to an equivalent room, reschedule the reservation, or receive a full refund of the deposit.
- Contact Us
For any requests regarding reservation changes, cancellations, or deposit refunds, please contact: Karaoke Premium
